Return Policy

Before returning items to us, please read and follow the instructions below. You can also call our Customer Support Hotline, where one of our customer sales representatives will be glad to help you.

Please make sure that you understand our return policy and ensure that all criteria are met before mailing any items back to us.

BeanMelon.com reserves the right to charge a handling fee on all returned products.

General Returns

1.  Contact Customer Service to initiate the return process within 7 days of the receipt of your items. We only accept products in their original condition.

Please note that we cannot process any products that are returned without our prior knowledge. If you wish to return any or all parts of your order, you will need to contact customer service via Help Center  and obtain a "Product Return" form that must be included with your package.

2.  Mis-shipped products: For mis-shipped items (item shipped was not item ordered), once confirmed, we will be responsible for an item exchange and any shipping fees. If you so choose, you can also return the product and get a full refund plus the shipping and handling fee.

3.  Color Errors: If the color of the item received is not what was ordered, you are eligible for a full refund. (This does not apply if the color difference is caused by your display monitor.)

For any particular product category, please refer to its return specific policy below.

Electronics

This category includes: Computers,  Cell phones,  Video Games,   Mp3,  Car Electronics

Returning for replacement and refund

1.  Quality Issues:

If a product has quality problems within 30 days of customers receiving it, Beanmelon.com will be responsible for exchanging your item or returning a full refund. After confirming that the product has not been damaged on purpose, we will send a refund or exchange the product. Quality problems caused by manufacturing include such things as motherboard damage, screen damage, accessories damage, malfunctioning buttons.

2.  Non Quality Issues:

If customers wish to return an item for non quality reasons within 7 days after receiving the product, we will return 85% the full price (15% will be withheld to cover the shipping fee).

Returned products should be in original condition with original packaging. If an accessory or the original item was lost during the process of returning, we will deduct the price of the lost item from the refund.

Cancelling Orders (Before delivery)

If an order is canceled before delivery, no fee will be charged.