How To Contact Beanmelon

Beanmelon offers you professional, prompt, personal assistance from our team of friendly English speaking Chinese staff.

Questions About Buying From Beanmelon?

• Get fast answers to Frequently Asked Questions (FAQs) here
• Get information about Shipping and Returns here
• Find out about Drop-Shipping here

How To Contact Beanmelon

Choose email, live chat, or phone:

• Email Beanmelon - Guaranteed personal reply within 1 business day
• Phone Beanmelon - English speaking after-sales support during China office hours
• Live Chat - Available during office hours, check at the top right hand side of this page to see if live chat is online right now

Whatever information, advice, or order assistance you need, feel free to contact us any time!

Beanmelon Working Hours

Our team is in the office Beijing Time (GMT +8) 9am - 6pm Monday through Friday
Customer support is available many Saturdays too, according to season.
beanmelon Customer Support - Ready to help you import electronics from China easily!

Email

The easiest way to get a fast email response is to submit a ticket:you'll get a response by email within one working day.

"Submitting a ticket" is an easy way to get answers to your questions. We'll answer you within one working day. It works exactly like email.

You are also welcome to email us directly:

support@beanmelon.com

Phone

Phone us:

+86 (0)755 83613799
    (when dialling from overseas, it is most common to begin with "00" and omit the area code zero, so you dial: 0086 755 83613799

Free Call Back Service
If you would like us to phone you, please open a ticket and request a time in our working hours for us to phone you.

Meet Us!

We would love to meet you!

Beanmelon's Service Office is in the city of Shenzhen, China. To find out more about the company, read our About Us page.

You are welcome to arrange a meeting with us here in China. It's a great way to get to know who you're dealing with, and you can see samples first hand before you buy.

Just contact us to arrange a time to come to our office. We recommend you buy samples online using the Beanmelon.com system first, before your meeting, if you want to collect products from the office. You can also order online and pay in cash at your meeting, please discuss with customer support.
You're welcome to visit us in person.
You can order samples in advance and pick them up at the office.

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